FAQs

Where Can I Buy?

All products currently available for purchase can be found on our website.

What forms of payment are accepted?

You can use Paypal, Apple Pay, Google Pay or even Shopify checkout on our site! in additions, for those who like the payment plan route, Sezzle is an option. Just follow through checkout steps like normal and you'll be prompted at the end.

Where Can I find Sizing?

Sizing for all garments can be found Here

Do you ship International?

We ship worldwide.

Cancellations & Refunds

To cancel or update an order you must contact doumo@platinumplus.jp within 12 hours of placing the order. Anything past this time is subject to a restock fee.

We will not issue credits or refunds for any difference in price on items purchased before the start of any sale.

For any problems or concerns with the merchandise notice must be given to doumo@platinumplus.jp within 7 days of shipment receipt for a full or partial refund. To return an order (and receive a full refund minus shipping expenses) it must have the original packaging, in as-new condition within the 7 days listed above.

Domestic customers are financially responsible for shipping the item back to P+ for the return. International customers are financially responsible for shipping the item back to P+ for the return.

Any product shipped back to us as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $15 RTS Fee to cover reshipment costs.

All customers should receive tracking details upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to P+ at the company's expense. The customer will be notified of said return by a service representative, the delivery address will be re-confirmed, and the RTS Fee must be made payable through the original payment method.

Any product shipped back to us as a policy dispute or order refusal will be subject to a Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs paid).

Shipping & Delivery

You will receive an email when your order has been confirmed.

Purchased items will be shipped within 4 business days of the order unless stated otherwise. Please allow up to 3 weeks for your delivery to arrive. If you still have not received your purchase after 3 weeks, please notify doumo@platinumplus.jp.

All USA orders are shipped via UPS, USPS or Fedex (depending on the item). All international orders are shipped via USPS. International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout.

All California residents will incur sales tax as set by the State of California and/or the County to which your delivery will be shipped. Please contact doumo@platinumplus.jp if you have any questions.

*Please note that Platinum Plus is not responsible for any packages lost within the mail system. Once an order has shipped it is the customers responsibility to get in contact with the shipping company for any help or assistance.*